CRM Consulting

There has been radical change in the sales process and effectiveness since the introduction of Sales force automation, Customer relationship management and other tools to automate sales & marketing processes.

Customer Relationship Management (CRM) system brings together all the information about company's presentation and potential customers that may be located in different transactional systems. This provides an accurate, just-in-time, 360-degree view of the customer.

It’s important to map your organization requirements with the CRMs & options (SaaS or Premise) available and choosing the most relevant and cost effective one. CandorWorks helps organizations in selecting and establishing a fully fledged CRM package based on complexity and nature of sales cycle.

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CRM Implementation & Customization

CandorWorks domain expertise, proven methodologies and extensive technical knowledge help customers build integrated solutions for sales force automation, marketing, customer contact centers and service deployment. Our CRM implementation methodology is designed to ensure maximum returns on CRM investments, while minimizing risk.

CandorWorks offers comprehensive range of CRM implementation services ranging from agile “JumpStart” to a full business process review, mapping, customization and implementation.

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CRM Integration

CRM system can’t work in isolation at times it’s required to be integrated with other transactional & legacy systems as well as web. One of basic integrations organizations are implementing is between their website and CRM systems. This allows them to have the leads generated through website getting seamlessly entered into CRM.

This become really important when there are events and/or subscription based viewing of content. We can clearly understand who visited us, for what reason and what can be offered to such visitors.

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CRM Administration & Support

CandorWorks offer reliable technical and operational support to CRM administration & implementations on regular and on-demand basis. This allows customers to make best out of their CRM investments and implementations. We have resources that are skilled and knowledgeable to handle these responsibilities.

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Salesforce.com & Force.com

Salesforce.com OR SFDC is world’s most popular CRM SaaS. There are over 2 million users of this technology and growing. CandorWorks specializes in utilizing SFDC and offers implementation, customization, integration and support services.
Force.com: The leading cloud platform for business apps comes with simplified programming model and cloud-based run-time environment that means you can build and run applications 5 times faster, at about ½ the cost of traditional software platforms.

The Force.com development platform makes building applications faster and easier than ever. It includes a database, security, workflow, user interface, and other tools that step you through the process of building powerful business applications, Web sites, and mobile applications.

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